Sky Go Error message

[spider38]

@caesarome

I have just emailed the address you provided with the details of my issue. I had an online web chat with a Sky employee last Friday that didn't resolve the problem and was subsequently escalated, hopefully my two pronged approach will assist in getting Sky to look into this and provide a fix.

[TerryHackney]

Mine was escalated, but nothing happened, even using the 'chat' bubble, communication stopped halfway, then was asked 'why I stopped'! Just going around in circles!

[shelboy5]

I have emailed and asked for the problem to be 'escalated' too. Waiting with bated breath.🙄

[TerryHackney]

I've also now emailed Sky, regarding the app, let's see what they do, or don't do!

[shelboy5]

They phoned me. It is an issue with android phones and will be sorted in 48-72 hours. Other devices on SkyGo, like my laptop, still works. Gotta say I was impressed with the speed they came back to me.

[spider38]

According to @shelboy5 today on the other thread for this issue at:

https://helpforum.sky.com/t5/Sky-Go/Remote-record-not-working-with-Sky-Go-App/m-p/5267897/highlight/...

an issue has been identified affecting Android devices which should be fixed in 48-72 hours.

[TerryHackney]

Be interesting to see if they do 'fix it' I have the same problem on my ipad!