Discussion topic: Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

This message was authored by: NeilCripps · ‎18 Jul 2024

Hello Lisa,

I have this message over the last few days "There is a problem connecting to my Sky Go app - please try later." Can you help me resolve this please. I have had problems for about the last week. My account is up to date and I've made no changes.
Thanks.
Neil

This message was authored by: caesarome · ‎18 Jul 2024

You were probably fortunate that Sky Go worked whilst you were not back in the UK as usually the app will through up an error when the VPN is on.

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This message was authored by: caesarome · ‎18 Jul 2024

@NeilCripps

What device do you have the Sky Go app on ?

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This message was authored by: NeilCripps · ‎18 Jul 2024

An iPad Pro. I have since discovered that - during the weekend of 6th/7th July I was able to watch U.K. content in Madrid (over a VPN) but on Wednesday 10th I was getting the error message. It appears that using a VPN that I use when not on my home WiFi (which is somewhat the point of it) is no longer compatible with Sky Go.
Annoying.

This message was authored by: caesarome · ‎18 Jul 2024

You were probably fortunate that Sky Go worked whilst you were not back in the UK as usually the app will through up an error when the VPN is on.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

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Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

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