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This discussion topic has been answered Discussion topic: Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

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Message posted on ‎18 Jul 2024 02:26 PM

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Hello Lisa, 

I have this message over the last few days "There is a problem connecting to my Sky Go app - please try later." Can you help me resolve this please. I have had problems for about the last week. My account is up to date and I've made no changes. 
Thanks. 
Neil 

 

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Message posted on ‎18 Jul 2024 05:25 PM

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Posted by a Superuser, not a Sky employee. Find out more

You were probably fortunate that Sky Go worked whilst you were not back in the UK as usually the app will through up an error when the VPN is on. 

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Message posted on ‎18 Jul 2024 04:15 PM

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Posted by a Superuser, not a Sky employee. Find out more

@NeilCripps 

What device do you have the Sky Go app on ?

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Message posted on ‎18 Jul 2024 05:18 PM

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

An iPad Pro. I have since discovered that - during the weekend of 6th/7th July I was able to watch U.K. content in Madrid (over a VPN) but on Wednesday 10th I was getting the error message. It appears that using a VPN that I use when not on my home WiFi (which is somewhat the point of it) is no longer compatible with Sky Go. 
Annoying. 

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Message posted on ‎18 Jul 2024 05:25 PM

Re: There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

Posted by a Superuser, not a Sky employee. Find out more

You were probably fortunate that Sky Go worked whilst you were not back in the UK as usually the app will through up an error when the VPN is on. 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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