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Discussion topic: PF 9903 on PC

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This message was authored by Kobal This message was authored by: Kobal

PF 9903 on PC

Sky Go on the my windows laptop has started throwing up the PF 9903 error. No applications capable of capturing the screen appear to be running. I've even disabled software that's never caused a problem previously, like NVidia Broadcast/Experience and Discord. The problem persists.

 

Where can I find the documentation for the Sky Go program showing which apps it's incompatible with? I should be able to cross reference that with services running on my PC.

 

This software is so old fashioned, it's desperately in need of replacement.

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This message was authored by caesarome This message was authored by: caesarome

Re: PF 9903 on PC

Posted by a Superuser, not a Sky employee. Find out more

There will be something running in the background running otherwise you will not see this error, have you checked to see if the Windows snipping tool isn't running. Other than that have a look to see if you are running any of these:

 

https://www.sky.com/help/articles/error-code-pfe-9903

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This message was authored by KarlC67 This message was authored by: KarlC67

Re: PF 9903 on PC

You nailed it - it was the Windows Snipping tool causing my problem.   Come on Sky - really !

This message was authored by ljkhhjkjl This message was authored by: ljkhhjkjl

Re: PF 9903 on PC

Is a joke ... this only happens on SKY. You have to be a IT specialist to watch Sky Go. Otherwise forget it and move elsewhere. 

This message was authored by caesarome This message was authored by: caesarome

Re: PF 9903 on PC

Posted by a Superuser, not a Sky employee. Find out more

No joke as you need to close down anything running in the background that can be used to capture sound, video or pictures.

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