SkyGo not launching onWindows 10 laptop

[Catcher]

For about two months I have been unable to launch SkyGo. I get the checking for updates and then the window closes as though it times out. Sky support have advised re-install which I've done a number of times without success. Is there a resolution or do I just forget SkyGo?

[caesarome]

@Catcher 

Did you try this to remove the hidden files and folders it uses:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

[Catcher]

Thanks caesarome. The only difference that made is that my laptop runs incredibly slowly. SkyGo does not launch.