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Discussion topic: No option to add devices to Sky Go

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This message was authored by MarcusWeedon This message was authored by: MarcusWeedon

No option to add devices to Sky Go

Im trying to add a device to Sky Go but having no luck in finding a way of doing this.

 

I use Sky Stream but dont recall an issue with this before, is this a new issue and something thats is being looked into to get fixed.

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No option to add devices to Sky Go

Posted by a Superuser, not a Sky employee. Find out more

I thought if you had an empty slot the next new device used automattically fills that slot

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
This message was authored by caesarome This message was authored by: caesarome

Re: No option to add devices to Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@Annie+UK 

That is correct, @MarcusWeedon all you need to do is to watch something via Sky Go then it will register. If have no slots available it will remove the oldest one.

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MarcusWeedon
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This message was authored by MarcusWeedon This message was authored by: MarcusWeedon

Re: No option to add devices to Sky Go

Sadly this isnt happening, i had 3 devives already registered, so deleted one to see if this was the problem, bu that didnt help at all.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No option to add devices to Sky Go

Posted by a Superuser, not a Sky employee. Find out more

There is a cooldown period once a device is registered

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
MarcusWeedon
Topic Author
This message was authored by MarcusWeedon This message was authored by: MarcusWeedon

Re: No option to add devices to Sky Go

think it might be something to do with the Sky Device Pin, so. MIGHT HAVE CRACKED IT

 

This message was authored by caesarome This message was authored by: caesarome

Re: No option to add devices to Sky Go

Posted by a Superuser, not a Sky employee. Find out more

You didn't say what was actually happening but all devices do have to have a Sky Go pin set so hopefully if this wwas your issue that setting this up will have fixed it for you.

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