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Discussion topic: My Skygo app won't work on my Mac Book Pro (15 Sequoia) - it loads but then goes to a black screen

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This message was authored by NKippax This message was authored by: NKippax

My Skygo app won't work on my Mac Book Pro (15 Sequoia) - it loads but then goes to a black screen

The Sky Go app won't load on my Macbook Pro (Ihave latest Mac OS 15 Sequoia) the app loads and then goes completely blank/ I get a black screen!

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This message was authored by Addie15 This message was authored by: Addie15

Re: My Skygo app won't work on my Mac Book Pro (15 Sequoia) - it loads but then goes to a black s...

Posted by a Sky employee

Hi there, @NKippax.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: My Skygo app won't work on my Mac Book Pro (15 Sequoia) - it loads but then goes to a black s...

Posted by a Sky employee

Hi @NKippax 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by AndyDavis24 This message was authored by: AndyDavis24

Re: My Skygo app won't work on my Mac Book Pro (15 Sequoia) - it loads but then goes to a black s...

I have a Macbook Air (running macOS: Sequoia 15.2) and I can't even install Sky Go.

 

The compatibility matrix suggests that Sky Go only works on iOS (i.e. iPhones and iPads) - yet you were indicating that it should work on a Maacbook Pro.  Please would you dm me too.

 

Alternatively, is there another way to access Sky services remotely?

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: My Skygo app won't work on my Mac Book Pro (15 Sequoia) - it loads but then goes to a black s...

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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