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Discussion topic: Issue removing device from Sky Go

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This message was authored by Jomck13 This message was authored by: Jomck13

Issue removing device from Sky Go

I am trying to remove an old iPhone from my Sky Go TV device. I have tried via my new phone via my iPad and also via the sky app on the TV however I do not have the option to remove my old phone.

I have looked it up and it says to go into the settings on the sky app click on managed devices and then just click on the device you want to remove however when I click on the device to be removed nothing happens. I used to have this facility but since you have updated the app, this is no longer available. Anybody else having this issue?


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Issue removing device from Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@Jomck13 wrote:

Hello I tried both options and nothing is working 

when I click on the device that needs to be removed, I do not get the option to remove it like I used to. 
thank you for replying 


Do you see the "Manage Device" option via the link I posted ?

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This message was authored by caesarome This message was authored by: caesarome

Re: Issue removing device from Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@Jomck13 

Give it a try via this link:

 

https://www.sky.com/productsettings/tv

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Issue removing device from Sky Go

Posted by a Superuser, not a Sky employee. Find out more

See Q09 in my Sky Go FAQ 🙂

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox SeriesX
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Jomck13
Topic Author
This message was authored by Jomck13 This message was authored by: Jomck13

Re: Issue removing device from Sky Go

Thank you however the virtual assistant link just takes me back to the original settings but I really appreciate you responding.

This message was authored by caesarome This message was authored by: caesarome

Re: Issue removing device from Sky Go

Posted by a Superuser, not a Sky employee. Find out more

So to be clear, you select the device you want to remove and select the remove/delete option and nothing happens either via the link I posted for you or via settings in the Sky Go app itself ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Jomck13
Topic Author
This message was authored by Jomck13 This message was authored by: Jomck13

Re: Issue removing device from Sky Go

Hello I tried both options and nothing is working 

when I click on the device that needs to be removed, I do not get the option to remove it like I used to. 
thank you for replying 

Jomck13
Topic Author
This message was authored by Jomck13 This message was authored by: Jomck13

Re: Issue removing device from Sky Go

Hello this link takes me to the sky virtual assistant.

from there this then directs me back to the general settings on the Sky Go app. I can get into the settings and I can look at my devices. I just do not have the option to remove the device this is where the issue occurs. I do not have a button to remove 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Issue removing device from Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@Jomck13 wrote:

Hello I tried both options and nothing is working 

when I click on the device that needs to be removed, I do not get the option to remove it like I used to. 
thank you for replying 


Do you see the "Manage Device" option via the link I posted ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Jomck13
Topic Author
This message was authored by Jomck13 This message was authored by: Jomck13

Re: Issue removing device from Sky Go

Hello, thank you so much. It worked that time appreciate your time and effort thank you.

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