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Discussion topic: I was trying to redeem the free Apple TV trial and it says I’ve already redeemed the code .

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Message posted on ‎30 Jun 2023 03:10 PM

I was trying to redeem the free Apple TV trial and it says I’ve already redeemed the code .

I'm trying to redeem a code for the 6 months Apple TV but it says I've already redeemed the code.  I haven't . I did go to use it but then didn't .

I have been on online chat and the phone and never get to speak to the right person ! 
Help!

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Message posted on ‎30 Jun 2023 04:28 PM

Re: I was trying to redeem the free Apple TV trial and it says I’ve already redeemed the code .

Posted by a Superuser, not a Sky employee. Find out more

The Apple TV offer finished a few weeks ago but if you claimed it via the app you have until the 7th July to get it activated.

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Message posted on ‎30 Jun 2023 04:45 PM

Re: I was trying to redeem the free Apple TV trial and it says I’ve already redeemed the code .

Yes I did but it says the code has been used . I got the code about 4 weeks ago 

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Message posted on ‎30 Jun 2023 04:57 PM

Re: I was trying to redeem the free Apple TV trial and it says I’ve already redeemed the code .

Posted by a Superuser, not a Sky employee. Find out more

If you have redeemed the code then you shouldn't need to do it again so it might be worth calling Sky to see if they can get it activated for you.

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This message was authored by: maude31

Message posted on ‎30 Jun 2023 05:10 PM

Re: I was trying to redeem the free Apple TV trial and it says I’ve already redeemed the code .

I have tried calling and live chat and get passed from pillar to post 

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Message posted on ‎30 Jun 2023 05:17 PM

Re: I was trying to redeem the free Apple TV trial and it says I’ve already redeemed the code .

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this as it appears you might need to contact Apple support:

 

https://helpforum.sky.com/t5/Sky-TV/Get-Apple-TV-free-for-6-months-on-Sky/ba-p/4290245

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