I don’t have my box yet but sky go would not work

[Kk159]

I got a letter saying that I can use sky go before I get the box but every time I try and watch something it says you "need to upgrade your subscription"

[caesarome]

Are you have a Sky Q box installed or something like Sky Stream or Glass ?

[Kk159]

Sky Q hasn't been installed yet 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Kk159  an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.