Error code 1504

[J-P+Sky]

I have downloaded Sky Go and linked it to our TV Sky account, but whenever I try to watch anything on Sky Go I get this error:

"Sky is currently unavailable. Please try again later. Code: 1504"

Using  PC on Windows 10.

I have uninstalled and reinstalled the app.

I have rebooted the PC and the PC is all up to date.

Thanks for any help.

[caesarome]

@J-P+Sky 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to J-P+Sky.

[Addie15]

Update-We are closing this session as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out.  Thanks.