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This message was authored by: Kendo159

Message posted on ‎09 Jun 2025 04:06 PM

Horizontal screen

When I watch sky sports Via my virgin go app the screen goes horizontal when I hold it virtually & visa versa. It's the same if I use sky app. 

It only happens on my Chromebook. When I use android device it's fine. 

Help required 

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Message posted on ‎09 Jun 2025 04:29 PM

Re: Horizontal screen

Posted by a Superuser, not a Sky employee. Find out more

@Kendo159  If you're using Virgin Media Go then you need to contact Virgin Media about their app, it's not a Sky Go app issue as that is from Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎09 Jun 2025 04:29 PM

Re: Horizontal screen

Posted by a Superuser, not a Sky employee. Find out more

@Kendo159  If you're using Virgin Media Go then you need to contact Virgin Media about their app, it's not a Sky Go app issue as that is from Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎09 Jun 2025 04:34 PM

Re: Horizontal screen

Posted by a Superuser, not a Sky employee. Find out more

@Kendo159 

Even though it is a Sky Sports channel the app is maintained by Virgin so try posting on their community forum.

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Message posted on ‎09 Jun 2025 04:36 PM

Re: Horizontal screen

I have posted on virgin site also awaiting answers. It's funny how it works ok on my other devices (android tablet & phone)

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Message posted on ‎09 Jun 2025 04:37 PM

Re: Horizontal screen

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Yup that is odd so hopefully they can fix it for you.

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