Cannot access Live TV or On Demand Series on any of my Sky Go devices

[MagODHouse]

I just signed up to Sky this week.  Received my puck yesterday and set everything up.  My account was enabled on Tuesday, and I installed the Sky Go app on both my phone and PC to test it.  They worked perfectly, showing all the live channels I have with my Sky Essentials package (RTÉ One, BBC One, etc.) and well as Sky Sports, which I have a package for.  However, when I went to test it again last night, neither my phone or PC would work.  On my phone, when I attempt to watch live TV or an on-demand series, I get a prompt saying "to enjoy this service, please upgrade your subscription", even though I am signed into my account and I have a subscription for these channels.  Similar situation on my PC; I get the prompt "You need the relevant Sky TV subcription to watch this show.  Code: 1410."  The only channels that do work on Sky Go are Sky Sports and Sky News.

When I talked to a Sky customer support member in person this morning, they were confused and said to contact Sky by phone.  Via phone, they could also seemingly not fix the problem.  One person seemed to suggest I needed to upgrade to Sky Go Extra, however I do not believe I need it.  I do not need a second streaming puck and merely want to get Sky Go working on my phone and PC.

[caesarome]

@MagODHouse 

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[MagODHouse]

That did not help.

[caesarome]

@MagODHouse 

Would you like Sky's messaging team to contact you tomorrow via a private message on here about this ?

[MagODHouse]

Yes please

[caesarome]

@MagODHouse 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @MagODHouse.

[MagODHouse]

Hello Addie,

I do not know what happened but I have been in DMs with your colleagues for weeks and now the DM button in the bottom left hand corner is gone.  My issue has still not resolved.

[MagODHouse]

I have been attempting to solve a problem with Sky for the last two weeks and three days ago the chat box on the bottom left corner has just vanished.  It was already taking far too long to get a reply for Sky but now I can't even access the conversation I was having.  What happened?

[caesarome]

@MagODHouse 

I have alerted the messaging team again to your post so hopefully they should make contact later today.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @MagODHouse.

[Preena]

Hi, did you manage to get this issue fixed? I'm experiencing the same problem. 😞