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Discussion topic: External display blocked

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This message was authored by Rodney1980 This message was authored by: Rodney1980

External display blocked

When I try to watch sky on my tablet through the sky.go app an error message appears.

External display output is blocked


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Rodney1980
Topic Author
This message was authored by Rodney1980 This message was authored by: Rodney1980 Answer

Sky.go

I had an error message on sky.go

External display output is blocked..

Remedy..

Disable Samsung DeX..

Bingo..all sorted.

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: External display blocked

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rodney1980   Looking at the error message, you are not trying to cast the screen are you?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: External display blocked

Posted by a Superuser, not a Sky employee. Find out more

@Rodney1980 wrote:

When I try to watch sky on my tablet through the sky.go app an error message appears.

External display output is blocked


What device?

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
Rodney1980
Topic Author
This message was authored by Rodney1980 This message was authored by: Rodney1980

Re: External display blocked

No....it has always worked, but when I tried to watch live TV or recordings it comes up with the same error 

Rodney1980
Topic Author
This message was authored by Rodney1980 This message was authored by: Rodney1980

Re: External display blocked

I have no idea how to do what you asked 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: External display blocked

Posted by a Superuser, not a Sky employee. Find out more

@Rodney1980 wrote:

I have no idea how to do what you asked 


You said you're using a Tablet, what is the make/model of the tablet as there is more than one being sold!!!!

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
Rodney1980
Topic Author
This message was authored by Rodney1980 This message was authored by: Rodney1980

Re: External display blocked

I'm using a samsung galaxy tab s9 ultra

 

Rodney1980
Topic Author
This message was authored by Rodney1980 This message was authored by: Rodney1980 Answer

Sky.go

I had an error message on sky.go

External display output is blocked..

Remedy..

Disable Samsung DeX..

Bingo..all sorted.

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