Exact Same issue - Sky Go macOS app does not open after latest update - 02Nov24

[CHR15Y-BoY]

Not sure how to?

[Dave+McNutts]

Experiencing this issue. Error appears "We're having problems connecting you. Please try again (001).". Seems sky have borked the app, for macos. Have checked SIP is enabled. Have uninstalled / reinstalled. Fix please.

[BV76]

Same for me, it crashes on both Mac Mini and Macbook Pro, both with Sequoia.

[Frizi0]

Same for me.

My MacPro satisfy all requirements but still as I try to install the app it says "error during the start of the app. Try again (001)"

Which is very frustrating as we are paying for the service....

[CHR15Y-BoY]

To fix this you need the old version

I was lucky to have version 24,13-3 backed up on a usb stick.

I opened up the verison 24.2.3 (which was not working). right click, show package contents. Swaped MacOS file and frameworks files from old version.

Bingo its working! Also fixed my Dads sky go with this method

[Frizi0]

Yes, but we don't have to fix what Sky people should.

The "normal" user, one that doesn't have your skills, should be allowed to see what he has been paying for.

Cheers

[Lichto]

I have exactly the same issue. Running MacOS Sequoia (15.1.1) on my iMac. Used to work fine with previous versions. Have done all the usual uninstall/reinstall steps. App installs fine, but when launched, app quits withinin a second or two. No error message...

[Lichto]

Some additional information (for Sky developers). I have the exact same issue on my MacBook running macOS Sonoma (14.6.1). However, on this version I do get an error report, in which the cause of the crash is hopefully explained:

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_GUARD (SIGKILL)

Exception Codes:       GUARD_TYPE_MACH_PORT

Exception Codes:       0x0000000000000000, 0x0000000000000000

Termination Reason:    Namespace GUARD, Code 2305843022098595840 

I hope this is helpful; I have kept a copy of the full error report if needed.

[JOHNJOCONNELL1]

When do we think Sky will pick this up and fix the issue ? 

[TONEILL2025]

Yep.. same issue here. not getting what we are paying for from Sky. Really bad customer support. 

[purplemango]

Bump.

Having similar issue - Sky Go opening and then stuck on loading page. 

Tried all the usual fixes - updates and restarts / reinstalling / clearing cache etc / removed VPN app. Seemingly stuck completely

[Jordan770]

Also having the same issue, new Macbook Pro and the file downloads and disappears. Are sky actually looking at anything on here about this???

[Redbandit061006]

Ok have you tried changing browser?

I cleared all my downloaded files. deleted them then removed from trash.

I was using google chrome to download the files. I then swapped to safari went to Skygo and downloaded the MAC files and hey presto it worked.

Maybe i got lucky. Not sure but it worked.

[EmmaH81]

I'm having this problem also and have followed all the steps.

Currently on macbook air M3 Sequoia 15.3.2

[Dan999 · Accepted solution]

I got the same error as described but this worked for me…took some finding though!

- Deleted Sky Go ‘SkyGoInstaller’ from the Downloads folder  
- Deleted Sky Go app  from the Applications folder
- On the desktop click Go > (hold down the option key) > Library
- browse to Application Support > Sky Go > Delete all files in this folder (keep the Sky Go folder itself) 
- Empty the Bin 
- Reboot the Mac
- Download and reinstall Sky Go

You know it has worked if you get a prompt asking about Cookie settings when launching the app after the reinstall.  I see others have deleted the Sky Go folder…you need to keep the folder but delete the contents for this to work.