Error codes - 1413, 1310, 1313-ih, 403

[Eamonn-brainbox]

I have a sky account. A few days ago, on my sky go application i started getting "access from this household is restricted".

I thought maybe I had reached my device limit, when I click on the "remove device" button, nothing happens.

When I try and rename the device, it gives the error "your device name could not be changed right now".

I tried again on my laptop on sky go from the same network as my sky box, I got "error code 1313-ih".

I tried ringing sky customer service, but they couldn't help. They said maybe a VPN issue but I don't use a VPN.

Does anyone know any other steps I should try?

[Eamonn-brainbox]

A bit more information.
When try to remove the device, i can check the developer tools on my browser and i get: 
Device Management service error: 500 - devices.dcm.error.

this, to me, implies that there is a server error on the sky servers.

[caesarome]

@Eamonn-brainbox 

Have you made any changes to your TV package recently especially downgrading ?

[Eamonn-brainbox]

No I've not made any changes to my Sky package,  home network nor to my Internet connection at all. 

[caesarome]

In that case I'm afraid you will need to speak to Sky about this, give them the error code and tell that that it is saying your household is blocked when using the app.

[Ian+j+wood]

I to have the dreded 1413 code on my sky go, after 4 phone call totaling 3.5 hours and brrn fobed off with ever solution they could think of I amthis  told the ONLY way to fix this is to upgrade at my expense to Sky Q from my faithful HD box. So with out warning they have stopped my sky go from working and are forcing me to upgrade. Great customer service after over 25 years of subscription. 

[caesarome]

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@Ian+j+wood wrote:

I amthis  told the ONLY way to fix this is to upgrade at my expense to Sky Q from my faithful HD box. So with out warning they have stopped my sky go from working and are forcing me to upgrade.

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If that is what they have told you then that is really poor as this error isn't anything to do with your HD+ box so the error itself could still be present is you upgrade to Sky Q.