Error codes - 1413, 1310, 1313-ih, 403

[Eamonn-brainbox]

I have a sky account. A few days ago, on my sky go application i started getting "access from this household is restricted".

I thought maybe I had reached my device limit, when I click on the "remove device" button, nothing happens.

When I try and rename the device, it gives the error "your device name could not be changed right now".

I tried again on my laptop on sky go from the same network as my sky box, I got "error code 1313-ih".

I tried ringing sky customer service, but they couldn't help. They said maybe a VPN issue but I don't use a VPN.

Does anyone know any other steps I should try?

[Eamonn-brainbox]

A bit more information.
When try to remove the device, i can check the developer tools on my browser and i get: 
Device Management service error: 500 - devices.dcm.error.

this, to me, implies that there is a server error on the sky servers.

[caesarome]

@Eamonn-brainbox 

Have you made any changes to your TV package recently especially downgrading ?

[Eamonn-brainbox]

No I've not made any changes to my Sky package,  home network nor to my Internet connection at all. 

[caesarome]

In that case I'm afraid you will need to speak to Sky about this, give them the error code and tell that that it is saying your household is blocked when using the app.

[Ian+j+wood]

I to have the dreded 1413 code on my sky go, after 4 phone call totaling 3.5 hours and brrn fobed off with ever solution they could think of I amthis  told the ONLY way to fix this is to upgrade at my expense to Sky Q from my faithful HD box. So with out warning they have stopped my sky go from working and are forcing me to upgrade. Great customer service after over 25 years of subscription. 

[caesarome]

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@Ian+j+wood wrote:

I amthis  told the ONLY way to fix this is to upgrade at my expense to Sky Q from my faithful HD box. So with out warning they have stopped my sky go from working and are forcing me to upgrade.

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If that is what they have told you then that is really poor as this error isn't anything to do with your HD+ box so the error itself could still be present is you upgrade to Sky Q.

[borofanuk]

From today, I'm getting this code on live channels on pc and mobile. I spoke to Sky, and they tried but have escalated this issue. I kept telling her its not at my end and is it related to Microsoft issues? She said no issues....

Yesterday it was fine and ive not changed anything, PC, phone or network.

Anyone getting this error?

[caesarome]

@borofanuk 

It might not be related to the Microsoft issues because this error can occur if you have changed your TV package recently especially when downgrading. So hopefully as you have now reported it Sky support can fix it for you.

[borofanuk]

No I have not changed any packages

[caesarome]

Very odd then so hopefully someone at Sky can fix it for you.

[borofanuk]

Hi again. It's now Sunday, and I'm still receiving this error. I cannot watch any live channels (not feeding from my box, e.g., BBC) on my PC or mobile.

Can anyone help?

[borofanuk]

Also, I cannot manage my devices on the Sky website. When I click the confirm button to remove any device, nothing happens.

[caesarome]

As this is a customer helps customer forum and as escalations are not available then you will have to chase this up with Sky as there is nothing we can do for you as they will need to fix these issues for you.

[Lola271]

My Mum's account is now displaying the 1310 code when on Sky Go.  She cannot remove any device, has phoned 3 times and been through various departments.  She tried again tonight and spoke to 3 departments and has been told to give 5 working days for it to be fixed.  Anyone else had this fixed at all?