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Discussion topic: Unable to watch sky go in hospital

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This message was authored by: College+Worker

Unable to watch sky go in hospital

My husband is currently in hospital and we have tried everything for him to be able to watch sky go on his tablet which he can normally do at home or at relatives. Is Sky Go blocked from working in UK Hospitals?

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This message was authored by: caesarome

Re: Unable to watch sky go in hospital

Posted by a Superuser, not a Sky employee. Find out more

@College+Worker wrote:

Is Sky Go blocked from working in UK Hospitals?


It could be bloked by the hospital itself so what is happening when he tries to use it ?

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This message was authored by: College+Worker

Re: Unable to watch sky go in hospital

Just says an error occurred. I can't get it on my ioad or phone either, but a friend can, all very strange. 

This message was authored by: caesarome

Re: Unable to watch sky go in hospital

Posted by a Superuser, not a Sky employee. Find out more

Is the time and date and loaction settings correct on your device ?

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This message was authored by: Margaretnunn

Re: Unable to watch sky go in hospital

Why I can't watch sky go in hospital 

This message was authored by: GD1

Re: Unable to watch sky go in hospital

Posted by a Superuser, not a Sky employee. Find out more

@Margaretnunn  Please read the replies above.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Jarmin.t

Re: Unable to watch sky go in hospital

1. Check the Sky Go app is up to date and on the latest version (search on the Play Store or Apple. Store depending on your device).

 

2. Log into your sky account via the website and check if the device is registered to Sky Go. You can only via Sky 9n a limited number of devices.

 

3. Ask the hospital staff if they block streaming services! If the answer is yes, consider using a VPN. Bare in mind, this may breach Sky and/or NHS wifi usage policies. 

This message was authored by: TimmyBGood

Re: Unable to watch sky go in hospital

Posted by a Superuser, not a Sky employee. Find out more

@Jarmin.t wrote:

 

3. Ask the hospital staff if they block streaming services! If the answer is yes, consider using a VPN. Bare in mind, this may breach Sky and/or NHS wifi usage policies. 


Typically Sky will attempt to identify and block VPN endpoints (even when those are located in UK/RoI) because these are often used to evade geo-restrictions.

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