Error code 50-7

[P.J.D]

Error code 50-7 which stops me watching recordings with sky go on my iPad and iPhone. Was ok last week  ???

[caesarome]

@P.J.D 

Is this error appearing when you try to watch any recoding or just certain ones ?

[P.J.D]

All recordings 

[caesarome]

What version of IOS are your ipad and iphone running ?

[P.J.D · Accepted solution]

Is system 17.6.1

[caesarome]

@P.J.D 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[P.J.D]

Still no answer from expert or sky problem ongoing if but resolved will cancel SKY as they are not supplying what should be 

[caesarome]

Have they made contact with you yet via the chat bubble ?

[P.J.D]

Not yet no 

[P.J.D]

Just show that this Forum and Sky is useless 

[caesarome]

Sorry we can't help as your post has been escalated twice, including today so I'm not sure why there hasn't been any contact.

[P.J.D]

Because SKY is useless. 

[P.J.D]

Not very helpful   This is the second problem I've encountered with Sky and both times ended with no help what's so ever 

Pointless having a so called sky community with so called experts to