Error code 30

[MaxineM]

I'm trying to watch Sky Go but the video keeps freezing and Error Code 30 appears on the screen. Does anyone know how to resolve this as its really frustrating.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Duck1978]

On my sky go app, error code 30 comes up every 20 minutes or so, closing the channel down. Does anyone have any idea how to resolve this 

[tsang2000]

Having the same problem watching movie channels. Sports channels des t seem to be affected. Anyone found a solution

[tsang2000]

I managed to workaround it by either pausing the stream or rewind by about 20-30secs. That had kept the stream stable. 

[caesarome]

@Duck1978 

I have moved your post to this discussion

where as you can see another member has posted a work around.