Cannot install sky go on Mac

[FBZ84]

I cannot install Sky Go on my Macbook. I am running MacOS Sanoma 14.5 which is the latest version. I download the Sky Go installer and open it. When it opens it says "Downloading Sky Go". It loads in full and then the dialogue box closes and Sky Go has not been installed, but nothing else happens. I've tried it a few time and have restarted the computer but nothing works. Can anybody help? 

[burndentrotter · Accepted solution]

I had the same problem on a new macbook air.

I right clicked on the downloaded file in the download folder.
Somewhere on there was Open using Rosetta, which I clicked
Then I ran the download and got a message asking if I wanted to download Rosetta

This downloaded and then Sky Go also downloaded.

Success & a happy 86 year old mother!

Hope it works for you.

[FBZ84]

@burndentrotter This worked! Thank you so much for the help!

[HanDen]

My son has a brand new Mac and can not download sky apps, please help. Need an idiots guide 

[MarkGoldsmith]

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@HanDen wrote:

My son has a brand new Mac and can not download sky apps, please help. Need an idiots guide 

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Which Sky apps are you specifically referring to?

Most Sky apps aren't compatible with laptop or desktops machines and are only for mobile devices.

[Ducky5]

Hello! I'm a new sky customer and have a MacBook Pro and can't download SkyGo. The installer box appears then disappears, following your advice I right clicked on it in downloads but I don't have an option for open with Rosetta. Do you have any other suggestions I could try? 
Thank you 

[Score_second]

Try right clicking in downloads, and then select get info...this should give you the option to select open with Rosetta! 

[Louise1505]

I had this problem and this last comment fixed it. Thank you!

[Nf881]

To install Rosetta which will help install SkyGo on a new MacBook you need to find an App in Finder and go to Get Info (I used Safari) and click on open with Rosetta. You then close Safari and reopen it and you will be prompted to download Rosetta if you haven't already done so. The SkyGo app then installs properly.

[Frederico1]

On macs. If your Sky Go installer just closes and doesn't install the application and you don't see the optio to open with Rosetta. 

Open the terminal and run:

sudo software update --install-rosetta

• The installer says this in the background. You can see this instruction if you open the installer manually. Rick click installer, show package contents, Contents, MacOS, Sky Go Installer.

[Kayourt]

I'm trying to install on a MacPro 6,1 Running Sonoma 14.6.1 via open core legacy patcher. The steps suggested on this thread have made no progress - any help would be appreciated. If I type the terminal commands it says 'conmand not found' for trying to install Rosetta. Thanks 

[Animacs]

Open Core appears to be the problem. My business is all about Macs, repairing, upgrading etc and Sky Go simply doesn't want to work with any of them using Open Core. It will install ok on native Silicon with Ventura, it will install on Catalina running natively but just bounces and switches off with any of them running Open Core. I even copied the one successfully installed on Catalina on a 2015 A1502 and then copied the installed Sky Go to an identical Mac running Sonoma and it just bounces.

[Animacs]

I did a root search for all of the files it installs and there are 11 plus an alias. From the nature of them it's not something that's going to be simple to replicate, hence using an installer.

I don't have time to deal with this right now and take it further, but it would be helpful if Sky sorts this issue out as it's not something that the average user is going to find easy to do.

It doesn't make a lot of sense for it to work natively on older software but not with more recent versions running OC. This is the only software I've come across that gets crippled this way,

[Animacs]

Apologies to Kayurt, I should have said that Rosetta ONLY applies to Apple Silicon Macs as it allows Intel-based applications to run on the M series macs.

All of that became irrelevant when applications were produced as "Universal", as Sky Go is.

The original version of Rosetta was software written for when Apple moved from PowerPC processors to Intel, they used the same name again for the transition from Intel to Silicon. So trying to install Rosetta on an Intel Mac is a waste of time as it's the wrong way round.

[Animacs]

The frustration with it is that the only solution, right now for OC users, snd it's only going to work if it's not the Mac you want to work on at the same time, is to create a new volume and run the highest native version on it, which in the case of Kayourt's trash can Mac is going to be Monterey. It does mean rebooting into it when you want to watch Sky. It's not going to work for everyone, but it's okay for my customer who has 3 macs on his desk and he's the one who asked me to sort this out and got me involved. He can happily use the 2013 iMac for that purpose so I'm putting Catalina on for that, until or unless, Sky sorts it out to be less picky.