Diwnloading issues help please

[Flutts35]

Ive been trying to download episodes of programme from sky go to my box,never had a problem with it b4,but now alls it says its queued. Tried it with 4 episodes and its just same. This has been for over 3hrs now. Dosnt even have delete at the side so i can delete it and try again. This has been since i swopped my broadband over to virgin from talktalk.Tried loads of other programmes etc but nothing. Any help would be gratefully appreciated as its driving me nuts. Thanks every1.

[Tom-W19]

Hi @Flutts35 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks