Sky go

[JohnM7550]

Hi I have a sky subscription and am able to watch sky go on my phone and iPad but when I try to watch on my MacBook Air it says I don't have a subscription. What am I doing wrong?

[caesarome]

Are you signed in with the same ID as you are on your iphone and ipads, can you view the same content on them that you are trying to view on the Macbook ?

[JohnM7550]

Yes I am signed in with the same I'd and password 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @JohnM7550  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks