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Discussion topic: Devices cant access the Sky Q box since changing from Multi Room to Sky Go Extra

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This message was authored by LD27 This message was authored by: LD27

Devices cant access the Sky Q box since changing from Multi Room to Sky Go Extra

I recently changed from Multi room to Sky Go Extra and now none of my devices will link to my Sky Q therefore I cant Download anything to the tablet/phone or computer and I cant view the recording 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Devices cant access the Sky Q box since changing from Multi Room to Sky Go Extra

Posted by a Superuser, not a Sky employee. Find out more

@LD27 

Multiscreen is required so you can connect the Sky Go app to your Sky Q box so as you cancelled this then you will have lost your ability to do this.

 

 

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LD27
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This message was authored by LD27 This message was authored by: LD27

Re: Devices cant access the Sky Q box since changing from Multi Room to Sky Go Extra

Thank you ( I was told by a sky employee that I could continue to watch recordings on my phone if I took out sky go extra when I cancelled the multiroom and had to return all the boxes, so that was helpful. )  Thank you for confirming what I suspected. I'm off to cancel the sky go extra 

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