Device PIN

[jim8sky]

I have a very early SKY Q box

when trying to watch a programme on Sky go it asked for my device PIN.

I know I have never set one up.

I followed all the instructions but when I get to parental controls there is no change 'your device pin code' tab only a change your pin which changes the box pin

I have done a softwae update bu nothing has changed.

Any advice?

[oldfella]

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@jim8sky wrote:

I have a very early SKY Q box

when trying to watch a programme on Sky go it asked for my device PIN.

I know I have never set one up.

I followed all the instructions but when I get to parental controls there is no change 'your device pin code' tab only a change your pin which changes the box pin

I have done a softwae update bu nothing has changed.

Any advice?

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Hi @jim8sky 

Your Sky Q pin is usually the last 4 dits of your viewing card if you haven't changed it.

Your viewing card number is shown in the Home menu - Settings - System info

[nigea99]

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@jim8sky wrote:

I have a very early SKY Q box

when trying to watch a programme on Sky go it asked for my device PIN.

I know I have never set one up.

I followed all the instructions but when I get to parental controls there is no change 'your device pin code' tab only a change your pin which changes the box pin

I have done a softwae update bu nothing has changed.

Any advice?

---

hi @jim8sky 

I think the SKY go PIN is different to the box PIN

When I try watching GOT on SKY Go I get presented with the same prompt for a Device PIN & get an option to reset it (which needed a sign in to my online SKY account to do)

[jim8sky · Accepted solution]

Thanks for the reply but that is the box/TV pin (which has been changed)  not the device pin.

Problem now solved as I could set it up from the device I was watching on.  Lot of trouble to go through in the early hours of the morning 😀

[caesarome]

@jim8sky 

If it is not connected to a Sky Q box then the Sky Go pin can be reset here:

https://www.sky.com/manage/tv/manage-devices/change-pin

[nigea99]

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@jim8sky wrote:

Thanks for the reply but that is the box/TV pin (which has been changed)  not the device pin.

Problem now solved as I could set it up from the device I was watching on.  Lot of trouble to go through in the early hours of the morning 😀

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Just to clarify I was referring to changing whilst watching on SKY Go on the device (in my case an Android Tablet)

[jim8sky]

@caesarome 

Thanks.

Going to my account I could not find that page.

Just tried again and no tabs take me to that page

Just shows how poor the help on the sky website can be.

The only place it would take me too was the full instructions but as said the tab is not on my skyQ box.

[caesarome]

When signed into that link I posted it should take you right to it @jim8sky as it does for me.

Another way to access it is via this link:

https://www.sky.com/myaccount/tv/

Select Sky Go Devices > Change my Parental Control Pin.

[elkay62]

The first link provided didn't work for me either, it returned Server Error. As did the link provided by Sky Help. And the link on the device itself,

Thankfully the last link provided here helped me, though that page is itself confusing - I selected my device and couldn't understand why there was no device PIN option. It was only afterwards when I scrolled to the bottom of the page that I found the link for parental controls.

It's a real shame that there Sky themselves don't read the forum and respond to the issues that people raise, in this case links that don't work, and unhelpful instructions in help.

[Pete+Garrett]

The page to change pin seems to only be for the TV. When back on sky go it says the pin is wrong and I can't find a way to reset it 

[elkay62]

See my post just before yours - you need to go to the bottom of the page, and click on "Manage Parental Controls".  You'll find the option to edit device pin there. 

[caesarome]

@Pete+Garrett 

That link is out of date now so if the Sky Go app is not connected to a Sky Q box then the pin for it can be reset here:

https://www.sky.com/productsettings/tv/parental-controls

[Pete+Garrett]

Oh perfect, thank you. Didn't read far enough down

[elkay62]

Yep, Sky's help is atrocious, and if they bothered to read this forum they would realise that.