Can not see recordings in Sky Go app on my pc

[Sky-user]

Hi since we moved house i can no longer see my recordings tab in my sky go app on my pc,but my phone is working fine.We have tried rebooting both pc and sky q box and reinstaling the sky go app nothing will work,both are on the same network and in the sky go app setting i have set it to view my recordings but nothing works.

Can you help please.

[caesarome]

Do you still have multiscreen as part of your TV package ?

[Sky-user]

Hi yes i still have multi room

[caesarome]

@Sky-user 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sky-user.

[Sky-user]

Thank you

[nimby65]

I hnave same problem, would appriciate any advice. unable to see recordings on sky go.

[caesarome]

@nimby65 

Has anything changed on your account so do you still have a multiscreen subscription ?

[nimby65]

Yes still have multi room nothing else changed.

[caesarome]

I take ot you have rebooted your Sky Q box and the device that has the Sky Go app on ?

[nimby65]

Spent most of yesterday  doing that eevery  thing shows as connected but no option for recordings on sky go.

[caesarome]

Try sending an email to the apps team at Sky about this - apps@sky.uk

[nimby65]

Will do. Thanks