Discussion topic: Additional user limits
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Message posted on 19 Nov 2024 06:00 PM
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Additional user limits
Lately, when logging on to Sky Go to watch a sports event on TNT, we have been getting a message saying there are too many additional users watching the system. Is there a limit to how many concurrent people can watch Sky Go or on the TNT channel? We have 5 additional users listed on the account.
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Message posted on 19 Nov 2024 06:12 PM
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Re: Additional user limits
This link explains the limits as it depends on what you have on your package and doesn't just apply to the TNT channels:
https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go
With Sky Go extra for 4 concurrent streaming, you must have Sky Go Extra and either Multiscreen or Sky Glass Whole Home sub on your account as with just Sky Go Extra you do get just the 2.
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