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Discussion topic: Additional user limits

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This message was authored by Nickb256 This message was authored by: Nickb256

Additional user limits

Lately, when logging on to Sky Go to watch a sports event on TNT,  we have been getting a message saying there are too many additional users watching the system. Is there a limit to how many concurrent people can watch Sky Go or on the TNT channel? We have 5 additional users listed on the account.

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This message was authored by caesarome This message was authored by: caesarome

Re: Additional user limits

Posted by a Superuser, not a Sky employee. Find out more

@Nickb256 

This link explains the limits as it depends on what you have on your package and doesn't just apply to the TNT channels:

 

https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go

 

With Sky Go extra for 4 concurrent streaming, you must have Sky Go Extra and either Multiscreen or Sky Glass Whole Home sub on your account as with just Sky Go Extra you do get just the 2.

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