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Avatar for CDH5300
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This message was authored by: CDH5300

Message posted on ‎14 Jan 2026 08:39 AM

new subscription

Hi 

Long story short, I have a sky glass and did have a subscription but need to start a new one myself.  

 

Having trouble finding what to do. 

 

I would like the cheapest package the £15 one but does the box work with the sky glass?.  I dont want to buy a new sky glass TV as I've already got one ?

 

Any help would be appreciated as going mad trying to work it out and Ai doesnt help, the sky chat doesnt open till tomorrow and when I call sky the number isnt reconginsed as it was it my husbands name. 

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎14 Jan 2026 09:21 AM

Re: new subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @CDH5300 

 

You cannot restart a glass subscription online. You will need to call sky to do this.

 

They will be able to advise what your options are. But Sky now have two tiers Essentialsnand Ultimate. Channel list here: https://www.sky.com/help/articles/tv-channel-list-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎14 Jan 2026 09:21 AM

Re: new subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @CDH5300 

 

You cannot restart a glass subscription online. You will need to call sky to do this.

 

They will be able to advise what your options are. But Sky now have two tiers Essentialsnand Ultimate. Channel list here: https://www.sky.com/help/articles/tv-channel-list-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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