Hi @Sam2010
Has it ever worked or is this a new install? Have your tried a reboot (Settings > System Management> Resets & Updates > Reboot).
If this doesn't clear it, please let us know who your ISP is, what broadband speeds you get and what speed your Glass is getting (Netflix can tell you this: Profile Pic > Get Help? > Connectivity check).
This information will help us provide you with more advice.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
