Volume Indicator Issue on QS039 update

[Jporch316]

Has anyone's volume indicator started acting weirdly since the update ? 

if I move the volume up or down the indicator bar sometimes jumps or down after the press ......

also noticed watching a show on U demand that the picture keeps losing focus then refocusing as if it's buffering then catching up 

Moderator note: subject of thread updated to better reflect the conversation

[groupcaptain]

Now you mention it, yes. Trying to make small changes by briefly touching the button has no effect; it seems to need to be held down for a period and then moves more than I'd want it to. Replacement GTV due tomorrow. 

[Jporch316]

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@groupcaptain wrote:

Now you mention it, yes. Trying to make small changes by briefly touching the button has no effect; it seems to need to be held down for a period and then moves more than I'd want it to. Replacement GTV due tomorrow. 

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Thanks for checking ! Thought my remote was starting to give up .......

[Neil+Essex]

Volume indicator bug. Finally someone else who's got this bug. I've had it for a week now . Needs a fix @Jporch316 . 

[KevNewMedia]

Hi Everyone

Thank you for reporting this issue and for tagging us @Jporch316 

I've moved your posts to this new thread, so it's easier to track this problem.

I'm going to mark this post as the current answer so that everyone has the most up-to-date information.

[mrwwt]

Yep got this as well,

[KevNewMedia · Accepted solution]

Hi Everyone,

@Jporch316 @mrwwt @Neil+Essex @groupcaptain 

Our support teams have advised that this problem has been resolved in UI 3.134

I'm going to mark this post as the current answer so that everyone has the most up-to-date information.

[groupcaptain]

Thanks. I've just recevied a replacement Sky Gkass Air and the UI is 3.44.2 By the look of the number, it is later than 3.134 or does it not work like that?

[KevNewMedia]

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@groupcaptain wrote:

Thanks. I've just recevied a replacement Sky Gkass Air and the UI is 3.44.2 By the look of the number, it is later than 3.134 or does it not work like that?

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Do you still have the problem on this new TV? Can you send me a PM with your Ethernet MAC address, so I can check that out for you please @groupcaptain 

[Neil+Essex]

@KevNewMedia @I'm still on 3.117.3

how do I get the new ui version 

[KevNewMedia]

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@Neil+Essex wrote:

@KevNewMedia @I'm still on 3.117.3

how do I get the new ui version 

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@Neil+Essex There's nothing for you to do as it's a gradual roll-out. There isn't a way to push you onto that release yet, but it should be with everyone in the coming weeks.

[groupcaptain]

Thanks. My question was simply whether the UI in my replacement is more recent than the one you mentioned. The volume seems fine so far.

[Neil+Essex]

@KevNewMedia @Ok many thanks 

[groupcaptain]

@KevNewMedia This morning I see 3.117.3 is the UI. Seems to be working fine.

[KevNewMedia]

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@groupcaptain wrote:

@KevNewMedia This morning I see 3.117.3 is the UI. Seems to be working fine.

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I'm a bit confused, you said here that your Air had 3.44.2, is that not the case? I can't say why it's not impacting you right now, however, you may find that it comes back until you get 3.134, which is the confirmed fix release 🙂