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Discussion topic: Glass TV

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This message was authored by: JTBarraclough

Glass TV

My Glass TV has lost connection. The screen says Get connected but whatever I do doesn't help.
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This message was authored by: Fothergill1

Re: Glass TV

Posted by a Superuser, not a Sky employee. Find out more

Hi @JTBarraclough and welcome to the forum.  When a similar situation has happened to me in the past I found the following procedure always go me reconnected to the network.

 

Put your Glass (or puck if applicable) into Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

 

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

 

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