Upgrades on app confusing

[Ginsing64]

Hi I've just got a sky glass tv with the essentials package. I've come to realise that they're are channels i watched previously that aren't available unless I upgrade to ultimate. The problem is the pricing isn't clear. It states £18 is that the whole package is£18 or this is additional. The shop really needs to be looked at as sky aren't being clear about the charges. £0 on some items is this for a trial or not as again not clear

[Angel_Aka · Accepted solution]

Sky seem to like deliberately trying to confuse their customers. I hate how nothing is straightforward and pricing seems to be all over the place and random for different customers.

you will have to phone them to check, otherwise they'll probably lock you into a new contract at some random price.