TV Screen Glitching (Screen Going On/Off) when using HDMI

[Hunter94]

Hey

is anyone aware of a problem when selecting a hdmi input, the tv glitches and picture goes on and off until switched off?

tried turning off for 10mins and back on and same again?

my brother has the same sky glass at a different property and having this problem also. 

Moderator note: subject of thread updated to add some further context

[Jporch316]

Hi @Hunter94 

@is it any hdmi port and any connected device ? It's not an issue I've seen reported previously...... also not seen it on my gen 1 or gen 2 

also have you tried different hdmi cables 

[scotty2618]

I'm also having this issue. All HDMI ports. Reboot and power off for a few minutes has not resolved either.

65inch on UI 3.79.0

[Jporch316]

I've had a similar issue with my firestick once where selecting the firestick hdmi caused the picture to flick back and forth between the firestick and sky Home Screen. I resolved this by pulling the power on the firestick and letting it boot back up 

[oliviae]

Hello - help! I have looked through the threads and cant find an answer as to how to get the Sky Glass to recognise my X  Box X. We have tried all the HDMI inputs. made sure the recognise old devices is both on and off but nothing. It recognises a connection but that is it - screen remains blue and it mentions the compatibility?

Thank you for your help!

[Gincap]

Today my HDMI won't connect all been working OK until now. Selecting HDMI just flashed up on screen as if connecting but then reverts to the home screen. 

1. Have restarted the TV

2. Have restarted the Apple TV

3. Have swapped out the Apple TV with a second unit

3. Have changed the HDMI cable

Apple TV's work fine on my LG OLED.

Seems a fault with Glass, could be software glitch or faulty connection at the HDMI port but not touched that in weeks. 

Other than calling Sky with suspect faulty tv any ideas?

[Jporch316]

@Gincap 

I been  experiencing some issues with my gen 2 and firestick this last week ..... when I try and switch to the firestick it flicks between the firestick and the Home Screen constantly until I pull the power on the firestick 

there was a thread last week that posted on with another few users with the same issue 

I will raise in the closed forum 

[Jporch316]

@Gincap 

The other thread 

https://helpforum.sky.com/t5/Sky-Glass/Tv-glitch-while-selecting-hdmi/td-p/5164848

[Gincap]

@Jporch316 

Thanks for update, don't understand this as there has been no Software update unless Sky has switched something in the background.  

I am getting a bit fed up with Sky once again there are still so many glitches and with all the various app issues 🤨

There's not 2 days that pass where something isn't right  requiring faffing about to watch something. So annoying. 

[Sauzee4]

Got this today as well opening Firestick. Flashing between screens until I pulled plug. 

[Jporch316]

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@Sauzee4 wrote:

Got this today as well opening Firestick. Flashing between screens until I pulled plug. 

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That's exactly the issue I'm having ..... I have escalated the issue in the superuser forum. Will post back with any info 

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for reporting this problem, and thank you, @Jporch316 , for tagging us.

I've passed the details to our support team for investigation and as soon as I have an update, I'll share it with you all.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.