it is saying on the screen that I need to subscribe when I already have a subscription
What are you trying access when you are seeing that error?
Sky Stream, Sky Glass Air and Sky Broadband customer
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My sky package deal, the TV, I was wanting to watch GMB as I do every morning but it say I have to subscribe when I already have a subscription, I am a new customer been with sky for about 3 weeks.
My sky package deal, the TV, I was wanting to watch GMB as I do every morning but it say I have to subscribe when I already have a subscription, I am a new customer been with sky for about 3 weeks.
Try turning the TV off at the wall for a minute or two then power it back on and allow it to reboot. This might clear the glitch.
