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Discussion topic: Playlist

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Avatar for Andre99
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This message was authored by: Andre99

Message posted on ‎10 Sep 2025 04:44 PM

Playlist

Record ed the golf on Sunday which finished recording before the match had finished as it went to extra holes

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎10 Sep 2025 07:02 PM

Re: Playlist

Posted by a Superuser, not a Sky employee. Find out more

Hi @Andre99 

 

You don't record on Sky Glass or steam. You add to a playlist and sky utilitise cloud recording. Issues like this can be reported to Skys viewer relations team: viewerR@sky.uk is their email address.

 

MikeAlanR

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This message was authored by: foyeg95412

Message posted on ‎11 Sep 2025 07:21 AM

Re: Playlist

Hate when that happens! Check the channel’s catch-up or on-demand section — they often upload the full final round or playoff separately. YouTube might have it too.

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This message was authored by: lettice

Message posted on ‎11 Sep 2025 10:15 AM

Re: Playlist

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above,

Report it to VR, with the exact channel, date and time of the live broadcast.

There were a couple of similar cloud recordings of Sky Sports Tennis recently that had the end of the cloud recording missing.

A quick email to VR solved the issue for me in both cases, within  a few hours.

 

Send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

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