This discussion topic has been answered Discussion topic: Remove sky glass

This message was authored by: Sarah+shaw · ‎05 Mar 2026

How do I remove sky glass from my account as i'm selling my tv as i've now got a new one? Thanks

This message was authored by: Sarah+shaw · ‎05 Mar 2026

I've spoken to customer service and they've removed it for me. ☺️

This message was authored by: SKY1992bf · ‎05 Mar 2026

@Sarah+shaw Doing a full factory reset will unlink the tv from your account

you definitely must do this before handing over the tv

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Sarah+shaw · ‎05 Mar 2026

Thanks i've already reset it, it's just I saw on here it needs removing from my account aswell?

This message was authored by: SKY1992bf · ‎05 Mar 2026

@Sarah+shaw If you're done a full factory reset then the tv shouldn't be listed on your account so can you see it when you login to your account

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Sarah+shaw · ‎05 Mar 2026

It's on there still, i'm on the phone now to them which is a nightmare

but it's paid off and factory reset but it still shows on my account

This message was authored by: mikealanr · ‎05 Mar 2026

Hi @Sarah+shaw

You can manage pucks online here:

But to remove a sky glass you need to speak to sky as per the linked article: "Want to remove a Streaming TV device from your account? You'll need to get in touch with us to do this".

https://www.sky.com/help/articles/your-devices-sky-glass

However if you factory reset it, this shouldn't stop someone else setting it up: https://www.sky.com/help/articles/buying-sky-glass-second-hand

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Sarah+shaw · ‎05 Mar 2026

I've spoken to customer service and they've removed it for me. ☺️

This discussion topic has been answered Discussion topic: Remove sky glass

Remove sky glass

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