Hi @Helllpppp
Welcome to the community. We are fellow customers not sky. You will need to provide more information on why it's not working? Is this initial set up? Has it been working previously? Is it live Tv, on-demand or both?
Who is your ISP? What broadband speed do you get? What speed does netflix say your getting? (Go profile pic > get help? > Connectivity check).
Remember we know nothing about you or your set up unless you tell us!
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
