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Discussion topic: Log in sky glass

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Avatar for fuzzizle
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This message was authored by: fuzzizle

Message posted on ‎07 Apr 2024 04:40 PM

Log in sky glass

Hi all my sky glass TV is logged into my old account which I am not able to get back into my old phone was stolen and it is linked to that account. Is there any way to log out from the TV as I have created a new sky iD? The TV is also saying that I am due an update, will this affect this? As it is asking for my old login information which I do not have. 

Hope someone can help as I'm afraid to update the TV in case I cannot get into it. 

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Avatar for SKY1992bf
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Superuser
This message was authored by: SKY1992bf

Message posted on ‎07 Apr 2024 04:44 PM

Re: Log in sky glass

Posted by a Superuser, not a Sky employee. Find out more

@fuzzizle  You would need to call sky for advice/guidance 


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎07 Apr 2024 05:04 PM

Re: Log in sky glass

Posted by a Superuser, not a Sky employee. Find out more

@fuzzizle  Losing your phone shouldn't mean you need a new Sky ID, not sure why you're setting a new one up?

 

You can still log into your Old Sky ID on any device, so I'm  abit confused as to what it is your trying to achieve, and why as this seems like a complex solution to a simple problem.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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