Black screen

[PGtips64]

I have the same problem.  Screen goes blank but sound stays.  Does this on all channels via Wi-Fi and also happens on Youtube.  I have done what other users have suggested by switching off at the wall, holding in the power button at the side until the led flashes.  This solves the problem only for a short time.  My TV is the Sky Glass Gen 2, and is less than one year old, so hopefully the warranty is still active.  Not happy that I am paying £14 per month for something that is not working as it should.

[Misfit81]

Hey. Thanks for that. Internet was fine. I had to reset the tv. Called sky and they talked me through it.  Tv is working fine now. 

[beresford]

To the lady who said she was watching TV in her bedroom with a puck, try connecting the puck to the Sky Glass HDMI input and selecting the HDMI input on the Sky Glass menu screens. At least you will be able to leave your bedroom!

[GG43]

Sky glass tvl black screen channels on for 2min then black screen done all checks good input from WiFi , internet, broadband all green light  only states streaming fault messages on TV ,there is a technical fault please try later have rebooted all no change ,+remote new battery not working will not operate TV no voice command custom service said many complaints just turn TV off and leave till we contact me when don't know not happy can't close contract no engineer available because it's sky glass if leave would still have to pay for existing contract but sky glass has got major problems help

[Paul6411]

No pictures on any channel sound is there icons show but no pictures. This tv has been rubbish from the second week of having it. Sky people say it's the wifi utter rubbish as the puck works on another TV.

[BlankScreen2]

Same here. It's annoying. Nothing works except YouTube. 

[KC-15]

Lost all picture and sound. Screen black this happened yesterday as well. Anyone know why and what to do

[Ian430]

The screen on the TV is black and no channel is loading

[BethR68]

Tv screen keeps going blank and black with voice still in the background. Tried turning off and on, tried unplugging for 5 minutes, also hard resetting. The screen still going black after a while 

[LynnStewart]

Does anyone have a black screen

[Kerria1707]

I will we watching something on Disney+ channel or Disney plus app and the screen will go black but the sound is still playing along with the subtitles I've tried unplugging the tv and restarting the router but still not fixed 

[CarrieAnnrye]

I have no picture or sound on any channels since friday

[GD1]

@Kerria1707  Sky Q where you have posted is a satellite TV box not a TV, do you actually have Sky Glass?

[Kerria1707]

Yes it's a sky glass tv and now all the channels keep saying technical fault we could not load your programme even though there is no fault with internet connection 

[Angel_Aka]

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@Kerria1707 wrote:

Yes it's a sky glass tv and now all the channels keep saying technical fault we could not load your programme even though there is no fault with internet connection 

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Have you checked the broadband speed the TV is actually receiving?

To do this, open the Netflix app and run a network check from the get help menu. This is the only way to find out the speed the TV is working with.