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Discussion topic: Access NCIS Origin , error message 3304

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This message was authored by: Max99

Access NCIS Origin , error message 3304

Tried to access S2 E13 and keep getting error 3304, says licensing issues not available in your area ? 

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This message was authored by: lettice

Re: Access NCIS Origin , error message 3304

Posted by a Superuser, not a Sky employee. Find out more

On my Sky Stream I am able to play that episode fine in Paramount+

Is this the only episode on Paramount + for this series you are having issues with?

If you have not done so already, can you do a power restart or Sky Glass TV settings restart.

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This message was authored by: Max99

Re: Access NCIS Origin , error message 3304

I'm getting the same Error 3304 on a previous episode. - licensing restrictions the video isn't available in your location !!!!!

This message was authored by: lettice

Re: Access NCIS Origin , error message 3304

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: arcadeavenger

Re: Access NCIS Origin , error message 3304

Posted by a Sky employee

Hu @lettice Thanks for escalating this. We’ve sent an invite to @Max99 to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

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