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This discussion topic has been answered Discussion topic: sky sports channels saying that i need to upgrade

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Message posted on ‎02 Jul 2025 05:02 PM

Re: sky sports channels saying that i need to upgrade

Just done another reboot and the channels have come back.

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Message posted on ‎02 Jul 2025 05:04 PM

Re: sky sports channels saying that i need to upgrade

They do . But only after a black screen of nearly 10 secs saying please wait for program to load 

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This message was authored by: MarkGoldsmith

Message posted on ‎02 Jul 2025 05:05 PM

Re: upgrade subscription!!

Posted by a Superuser, not a Sky employee. Find out more
@tad wrote:

Sky sports channels all saying 'to watch this channel you need to upgrade subscription'

but i am subscribed and account details say all is in order and subcribed ?

 

@tad no need for a new thread. Please read the post marked as the answer on this thread for the latest update from Sky on this issue: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

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This message was authored by: MarkGoldsmith

Message posted on ‎02 Jul 2025 05:06 PM

Re: Sky sports

Posted by a Superuser, not a Sky employee. Find out more

@Annette_B no need for a new thread. Please read the post marked as the answer on this thread for the latest update from Sky on this issue: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5... 

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Message posted on ‎02 Jul 2025 05:07 PM

Re: sky sports channels saying that i need to upgrade

I have the same issue?

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This message was authored by: lettice

Message posted on ‎02 Jul 2025 05:07 PM

Re: sky glass puck not loading upstairs . saying need upgrade when i got the full package

Posted by a Superuser, not a Sky employee. Find out more
@m.mayes wrote:

my telly upstairs with the new puck not loading up properly saying need upgrade which ive already got

Have moved your post here,

Sky are aware of the problem.

See the answered post in this thread for the latest on the issue

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This message was authored by: Neil+Essex

Message posted on ‎02 Jul 2025 05:07 PM

Re: sky sports channels saying that i need to upgrade

Also when it's come on it doesn't appear to buffer to proper HD

====================================
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig1
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Message posted on ‎02 Jul 2025 05:07 PM

Re: sky sports channels saying that i need to upgrade

I am having the same problem

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Message posted on ‎02 Jul 2025 05:08 PM

Re: Cannot access sky sports channels even though i subscribe

I already pay for Sky Sports but I get a message telling me to upgrade when I try to watch the cricket

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Message posted on ‎02 Jul 2025 05:09 PM

Re: sky sports channels saying that i need to upgrade

I have rebooted again and now all working 

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Message posted on ‎02 Jul 2025 05:10 PM

Re: Cannot access sky sports channels even though i subscribe

Same as you, telling me to upgrade to watch the cricket when I already pay for Sky Sports

 

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This message was authored by: lettice

Message posted on ‎02 Jul 2025 05:13 PM

Re: No Sky Criket or Golf

Posted by a Superuser, not a Sky employee. Find out more
@MarkGoldsmith wrote:
@Namegriff wrote:

I don't want a new badge, whatever that is.  I want my Sky Cricket and golf back on my Sky Sports

@lettice can you merge this one into the mega thread? 

done

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Message posted on ‎02 Jul 2025 05:13 PM

Sky sports news.

Hi everyone, I'm having bother with sky sports news - saying I need to upgrade? Do you need to have a subscription for sky sports news now?? Thanks

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Message posted on ‎02 Jul 2025 05:14 PM

Re: Sky sports news.

@David1009 See post marked answer in this thread:

 

https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

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This message was authored by: SKY1992bf

Message posted on ‎02 Jul 2025 05:14 PM

Re: Sky sports news.

Posted by a Superuser, not a Sky employee. Find out more

@David1009  no you don't 


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