sky glass tv

[Vixen1981]

i am problems with my sky glass tv freezing, turning on and off, voice activated when not needed 

how do i get tv replaced only had a year and has a 3 year warrenty. 

[Exiled-in-HH]

You need to report your issues to Sky and complete any issue solving they suggest😉

[Vixen1981]

Do you have any contact details? are you a customer or a sky representative?

[Exiled-in-HH]

Any Sky employees are marked as such in their profile... I am just a Community member like you😉

https://www.sky.com/help/articles/contacting-sky

[Vixen1981]

OK thank you 

Do you have a glass tv ?

[Exiled-in-HH]

No ... I'm just interested in Glass TVs but prefer to buy better quality TVs that cost less🤔

The present Glass TV could be an option if their price was dramatically reduced to make them better value for money, although I place the quality of the TV above that😉

[Vixen1981]

OK thank you 

[TimmyBGood]

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@Vixen1981 wrote:

 only had a year and has a 3 year warrenty. 

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The Sky warranty on the Glass television set is for two years.  What you are describing is symptomatic of inadequate wireless connectivity rather than a faulty set.

[Vixen1981]

Checked wireless and it's fine 

Not prepared to have top speck WiFi too much 

[MarkGoldsmith]

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@Vixen1981 wrote:

Checked wireless and it's fine 

Not prepared to have top speck WiFi too much 

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How did you check the wifi?

[Padam_Padam]

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@Vixen1981 wrote:

Checked wireless and it's fine 

Not prepared to have top speck WiFi too much 

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What does 'fine' mean? Sky Glass will not function with any reliability without a fast and stable broadband connection. Sky recommend a minimum of 30Mbps, but ideally you want it to be faster than this in order to cope with speed fluctuations caused by other devices in your home using the network. 

[Vixen1981]

Just checked my WiFi connection and it's 64.6 

I am on top speck WiFi 

[Padam_Padam]

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@Vixen1981 wrote:

Just checked my WiFi connection and it's 64.6 

I am on top speck WiFi 

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What are you checking it with? Is that using the Netflix speed check on the Glass TV itself? It's the only way to find out the speed being received by the TV itself, not any other device such as a mobile phone in the vicinity of it.

[Vixen1981]

Via sky app

[Vixen1981]

Just checked via Netflix app and it's 59.95 mbps