i view films through prime app on sky glass tv and cannot get rid of the subititles either through settings on the tv or prime. i have checked all my other devices and they use the same account and dont have subtitles.
what i have done is deregister the sky tv from prime and reregister it - this didnt work tried contacting prime which is like trying to see your doctor - it wont happen.
i've now run out of ideas - have tried sky glass support and its the usual pass the buck back to prime even though everyother device works without subtitles
only option i seem to have is factory reset but i think that might be a bit drastic.
