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Discussion topic: Returning Equipment

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This message was authored by RickOwen This message was authored by: RickOwen

Returning Equipment

I have sent equipment back (Sky Q box and mini box) I have the British mail receipt but still I am getting texts and emails telling me to return the equipment or pay for it. How do I inform Sky of the bar code number as the text and email are a 'no reply' box

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Returning Equipment

Posted by a Superuser, not a Sky employee. Find out more

@RickOwen 

 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Returning Equipment

Posted by a Sky employee

Thanks for escalating this. We’ve sent @RickOwen an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Returning Equipment

Posted by a Sky employee

Update - Spoken to @RickOwen and after checking the tracking, we updated the account 🙂

Thanks

Lisa - Sky Tech Team Expert
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