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Discussion topic: issue with prime app subscription

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Avatar for kuppy
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This message was authored by: kuppy

Message posted on ‎14 Jan 2024 01:34 PM

issue with prime app subscription

Trying to play prime films but get a notification telling me I can play film with proper payment details but they are correct when click to play in a red notification box which I can't seem to cancel said details

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎14 Jan 2024 04:54 PM

Re: issue with prime app subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @kuppy 

 

Given prime is an Amazon app and it seems like an Amazon account issue not sure how much help we can be. I guess one thing to check is, does the prime app work on other devices?

 

If it's not, you will need to speak to Amazon support.

 

MikeAlanR

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Avatar for Exiled-in-HH
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This message was authored by: Exiled-in-HH

Message posted on ‎14 Jan 2024 06:22 PM

Re: issue with prime app subscription

Which movie are you trying to play?

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This message was authored by: MarkGoldsmith

Message posted on ‎14 Jan 2024 06:38 PM

Re: issue with prime app subscription

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to rent or buy a film from Amazon Prime? That would be the only reason I'd suspect any warning about payment methods to come up.

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