Discussion topic: issue with prime app subscription

This message was authored by: kuppy · ‎14 Jan 2024

Trying to play prime films but get a notification telling me I can play film with proper payment details but they are correct when click to play in a red notification box which I can't seem to cancel said details

This message was authored by: mikealanr · ‎14 Jan 2024

Hi @kuppy

Given prime is an Amazon app and it seems like an Amazon account issue not sure how much help we can be. I guess one thing to check is, does the prime app work on other devices?

If it's not, you will need to speak to Amazon support.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: Exiled-in-HH · ‎14 Jan 2024

Which movie are you trying to play?

Exiled in HH

This message was authored by: MarkGoldsmith · ‎14 Jan 2024

Are you trying to rent or buy a film from Amazon Prime? That would be the only reason I'd suspect any warning about payment methods to come up.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Discussion topic: issue with prime app subscription

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