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Discussion topic: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

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This message was authored by Fenmyer This message was authored by: Fenmyer

Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

In a nutshell, i've added the offer to purchase Sky Entertainment & Netflix for £1 a month for 3 months, however it tells me on step 3 of 3 that I've got the fastest available broadband and there is no ability to complete this final step.

 

Anyone else experienced this?


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Posted by a Superuser, not a Sky employee. Find out more

@Fenmyer good luck getting through on the phone in a reasonable time.

 

If the automated system asks you to state the reason for your call trying saying "Sky Stream". When i upgrade it a month ago i learnt there is a specialist team for Sky Stream and the generla Customer Services agents couldn't provide me a quote or order it, so hopefully that helps get you through to the right team a bit quicker.

 

Also the dedicated Sky Stream team were really really helpful and polite, unlike the general customers services person i initially got through to.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

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This message was authored by Derek_Trotter This message was authored by: Derek_Trotter

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling


@Fenmyer wrote:

In a nutshell, i've added the offer to purchase Sky Entertainment & Netflix for £1 a month for 3 months, however it tells me on step 3 of 3 that I've got the fastest available broadband and there is no ability to complete this final step.

 

Anyone else experienced this?


Where are you getting this offer from? Is it perhaps tied to a certain broadband deal which you need to take out in order to get the Entertainment/Netflix deal?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Posted by a Superuser, not a Sky employee. Find out more

@Fenmyer are you already subscribing to any other Sky products by any chance?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Fenmyer
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This message was authored by Fenmyer This message was authored by: Fenmyer

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

No @Derek_Trotter, I'm just selecting sky stream at the following url:

https://www.sky.com/glass/buy/stream/tv-packs?irct=Stream-Sticky-Buy-UTV

 

Then selecting the £1 a month rolling deal for sky entertainment + netflix and not taking any of the optional products. It doesn't mention anywhere about upgrading broadband. Plus i'm already on the top package so I couldn't upgrade it if i wanted to.

 

Hope that helps?

Fenmyer
Topic Author
This message was authored by Fenmyer This message was authored by: Fenmyer

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

@MarkGoldsmith I'm a sky broadband customer but that's it.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Posted by a Superuser, not a Sky employee. Find out more

I've seen it block purchases for existing Sky TV customers but not for broadband only customers before.

 

Not sure which web browser you are using, but it might be worth trying it ona different one just to avoid that being an issue.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Fenmyer
Topic Author
This message was authored by Fenmyer This message was authored by: Fenmyer

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

I've tried on multiple devices with no luck. Going to have to try calling them i guess... Thanks for helping though. i'll update the thread is Sky can resolve it.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

When I select that link it returns a price of £29 on a rolling contract🤔

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Posted by a Superuser, not a Sky employee. Find out more

@Fenmyer good luck getting through on the phone in a reasonable time.

 

If the automated system asks you to state the reason for your call trying saying "Sky Stream". When i upgrade it a month ago i learnt there is a specialist team for Sky Stream and the generla Customer Services agents couldn't provide me a quote or order it, so hopefully that helps get you through to the right team a bit quicker.

 

Also the dedicated Sky Stream team were really really helpful and polite, unlike the general customers services person i initially got through to.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Posted by a Superuser, not a Sky employee. Find out more

Some offers that appear are personalised offers, particularly those that come up withi. MySky.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Fenmyer
Topic Author
This message was authored by Fenmyer This message was authored by: Fenmyer

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Well it was related to needing a sky stream puck and for some reason i had to get it organised online. Got the first puck yesterday, won't accept any pin input on it, phoned sky support, deemed it faulty and have swapped it today for a replacement. Replacement appears to also be faulty with exactly the same error. Total rubbish! Going to cancel it before they can charge me a penny. Fed up of it already..

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Posted by a Superuser, not a Sky employee. Find out more

That sounds less like a faulty puck and more Sky haven't linked the puck to your account before its distributed.

 

The deafult pins on the puck are the last 4 digits of the phone number you have associated with your sky account, which obviously requires Sky to "configure that" before you actually receive it.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Fenmyer
Topic Author
This message was authored by Fenmyer This message was authored by: Fenmyer

Re: Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

Well I've linked the punk to my account during the setup process as instructed but repeatedly hit the same wall. Even when doing forgot my pin and setting a new pin it still doesn't work. Frustrated beyond belief.

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