Discussion topic: Subtitles

This message was authored by: ConorT1 · ‎08 Dec 2023

When I'm watching shows on my sky glass I select the subtitles but nothing comes up?

This message was authored by: MarkGoldsmith · ‎08 Dec 2023

How are you watching the show? If it's loading in one of the on-demand app like ITVX then subtitles need to be turned on separately in that app.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: ConorT1 · ‎08 Dec 2023

I'm watching it on sky TV bur it's not live tv its a documentary. It allows me to select subtitles but nothing happens?

This message was authored by: MarkGoldsmith · ‎08 Dec 2023

It's possible that documentary hasn't got subtitles provided on it. Not all shows will have subtitles. If the information banner for the show says it has subtitles, you could try doing reboot and seeing if that fixes it (unplug the device for 30 seconds).

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: ConorT1 · ‎08 Dec 2023

It has the age rating then it says HD next to that and after that it has an S for subtitles but its coloured in white and the rest aren't does that mean no subtitles?

This message was authored by: Exiled-in-HH · ‎08 Dec 2023

Do you have a specific example programme?

Exiled in HH

This message was authored by: MarkGoldsmith · ‎08 Dec 2023

That sounds correct for subtitles.

id try a reboot of the device in that case to see if that fixes it.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: ConorT1 · ‎08 Dec 2023

Hatton and brassic.

This message was authored by: Exiled-in-HH · ‎08 Dec 2023

There are subtitles for Hatton... on NOW TV anyway😉

Brassic is an entertainment programme they mostly have subtitles!

Exiled in HH

This message was authored by: MarkGoldsmith · ‎08 Dec 2023

@ConorT1 wrote:
It has the age rating then it says HD next to that and after that it has an S for subtitles but its coloured in white and the rest aren't does that mean no subtitles?

We know there should be subtitles @Exiled-in-HH as the programme info has it, which makes it sound like a local big that usually resolves on a reboot.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: Exiled-in-HH · ‎08 Dec 2023

@MarkGoldsmith do you gave subtitles on Hatton?

Exiled in HH

Discussion topic: Subtitles

Subtitles

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