Unable to purchase Sky Entertainment + netflix for £1 a month on 31 day rolling

[Fenmyer]

In a nutshell, i've added the offer to purchase Sky Entertainment & Netflix for £1 a month for 3 months, however it tells me on step 3 of 3 that I've got the fastest available broadband and there is no ability to complete this final step.

Anyone else experienced this?

[Derek_Trotter]

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@Fenmyer wrote:

In a nutshell, i've added the offer to purchase Sky Entertainment & Netflix for £1 a month for 3 months, however it tells me on step 3 of 3 that I've got the fastest available broadband and there is no ability to complete this final step.

Anyone else experienced this?

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Where are you getting this offer from? Is it perhaps tied to a certain broadband deal which you need to take out in order to get the Entertainment/Netflix deal?

[MarkGoldsmith]

@Fenmyer are you already subscribing to any other Sky products by any chance?

[Fenmyer]

No @Derek_Trotter, I'm just selecting sky stream at the following url:

https://www.sky.com/glass/buy/stream/tv-packs?irct=Stream-Sticky-Buy-UTV

Then selecting the £1 a month rolling deal for sky entertainment + netflix and not taking any of the optional products. It doesn't mention anywhere about upgrading broadband. Plus i'm already on the top package so I couldn't upgrade it if i wanted to.

Hope that helps?

[Fenmyer]

@MarkGoldsmith I'm a sky broadband customer but that's it.

[MarkGoldsmith]

I've seen it block purchases for existing Sky TV customers but not for broadband only customers before.

Not sure which web browser you are using, but it might be worth trying it ona different one just to avoid that being an issue.

[Fenmyer]

I've tried on multiple devices with no luck. Going to have to try calling them i guess... Thanks for helping though. i'll update the thread is Sky can resolve it.

[Exiled-in-HH]

When I select that link it returns a price of £29 on a rolling contract🤔

[MarkGoldsmith · Accepted solution]

@Fenmyer good luck getting through on the phone in a reasonable time.

If the automated system asks you to state the reason for your call trying saying "Sky Stream". When i upgrade it a month ago i learnt there is a specialist team for Sky Stream and the generla Customer Services agents couldn't provide me a quote or order it, so hopefully that helps get you through to the right team a bit quicker.

Also the dedicated Sky Stream team were really really helpful and polite, unlike the general customers services person i initially got through to.

[MarkGoldsmith]

Some offers that appear are personalised offers, particularly those that come up withi. MySky.

[Fenmyer]

Well it was related to needing a sky stream puck and for some reason i had to get it organised online. Got the first puck yesterday, won't accept any pin input on it, phoned sky support, deemed it faulty and have swapped it today for a replacement. Replacement appears to also be faulty with exactly the same error. Total rubbish! Going to cancel it before they can charge me a penny. Fed up of it already..

[MarkGoldsmith]

That sounds less like a faulty puck and more Sky haven't linked the puck to your account before its distributed.

The deafult pins on the puck are the last 4 digits of the phone number you have associated with your sky account, which obviously requires Sky to "configure that" before you actually receive it.

[Fenmyer]

Well I've linked the punk to my account during the setup process as instructed but repeatedly hit the same wall. Even when doing forgot my pin and setting a new pin it still doesn't work. Frustrated beyond belief.